Email
support@jetlog.app
Replies come from the cockpit, not a ticket queue: the fastest way to reach a person for a bug, a missing flight, a billing question, or an airline worth tracking next.
Send an email →
Support
Here if something's stuck.
One inbox, read by the people who build Jetlog. No ticket queue, no chatbot.
Account & billing
Handled in the app
Signing in, managing a subscription and deleting data all happen on iPhone or iPad. Here's exactly how each one works.
Read /account →Self-serve
Docs & guides
Step-by-step guides for every feature, from logging a first flight to how the ATPL tracker does its sums.
Browse the docs →
FAQ
Common questions.
Short answers here; the full detail lives in the docs.
Which airlines get automatic flight tracking?
A few airlines are live-tracked with a direct feed connection, most of them worldwide; one is covered on home-country departures only. Every airline on the coverage board also gets automatic time filling via ADS-B: off-blocks, takeoff, landing, on-blocks and aircraft details around each flight. Fly something the feed misses and Jetlog is still a complete logbook. Times can always be entered by hand.
How automatic flight tracking works → · See the full airline matrix →
What if a flight's times arrived late or look wrong?
Most arrival actuals land within hours of touchdown, a few later. A time can always be corrected by hand, and a manual edit is never overwritten by the feed.
How do Live Activities on my lock screen work?
A departure card opens before scheduled off-blocks and tracks pushback to takeoff. An arrival card then picks up touchdown to on-blocks, and hands you a Complete button to confirm the entry.
How do I bring in flights from my old logbook?
Import from CSV, Excel, LogTen Pro or CrewLounge PilotLog, or bring in a KLM/KLC statement PDF. Everything lands on a review screen before it's saved, so nothing writes unchecked.
Importing from another logbook → · KLM/KLC statements & rosters →
What does Jetlog cost?
Everything is free for the first 3 months. After that, it's €2.99/month or €29.99/year, which includes the first 50 AI logbook scans. Extra scans beyond that are €2.99 per 50, and you can cancel any time in the App Store.
How do I get my data out of Jetlog?
Export to CSV, Excel or an EASA-format PDF, any time. That's a formatting convenience, not a certification: no digital logbook app is officially EASA-certified. Check with your local authority on what they'll accept.
How do I delete my account and data?
In the app: Settings → Account → Delete Account. The account enters a 30-day, cancellable grace period (reversible any time before it ends), after which everything is permanently erased.
I fly for an airline you don't track yet.
Send the roster format to support@jetlog.app and it goes on the list for a connection. European airlines are prioritised first.
Also see: Account & data · Privacy · Terms
Fly for an airline Jetlog doesn't track yet?
Send the roster format to support@jetlog.app and it goes on the list for a connection. European airlines are prioritised first.